Refund policy

We want you to be completely satisfied with your purchase from Modnnest. If you are not satisfied with your order, you may request a return or refund according to the terms outlined below.

Return Period

You may request a return within 30 days from the date you receive your order.

To be eligible for a return:

  • The item must be unused or in acceptable condition;

  • The item must include original packaging, labels, and accessories where applicable;

  • Proof of purchase or valid order information must be provided.

Return requests submitted after the 30-day return period may not be accepted.

Return Process

To request a return, please contact our customer service team:

Email: support@modnnest.com

Please provide the following information:

  • Your order number;

  • The item(s) you would like to return;

  • The reason for the return request;

  • Photos or other supporting information if required.

After receiving your request, our customer service team will review your case and provide further return instructions.

Please do not send any products back before receiving confirmation from Modnnest.

Return Shipping Costs

Defective, Damaged, or Incorrect Items

If you receive:

  • A damaged product;

  • A defective product;

  • An incorrect item;

Modnnest will provide assistance and may cover reasonable return shipping costs after verification.

Please contact us within 30 days after receiving your order and provide:

  • Order number;

  • Photos or videos showing the issue;

  • A description of the problem.

Customer Preference Returns

If you return an item due to personal reasons, including:

  • Changed your mind;

  • Selected the wrong product;

  • No longer need the item;

the return shipping cost will be the responsibility of the customer.

Original shipping fees (if applicable) may not be refundable.

Order Cancellation Policy

You may request cancellation of your order before it has been processed or shipped.

Once an order has entered the processing or shipping stage, cancellation may no longer be available.

If your order cannot be cancelled, you may request a return after receiving the package according to this Return & Refund Policy.

Shipping Information

Orders are usually processed within:

1–3 business days after payment confirmation.

Delivery times vary depending on destination and selected shipping method.

Estimated delivery time includes shipping time after order processing.

Please note that delivery times may be affected by:

  • Customs clearance procedures;

  • Public holidays;

  • Weather conditions;

  • Carrier delays;

  • Other circumstances beyond our reasonable control.

Promotional and Discounted Products

Products purchased during promotional campaigns, sales events, or discount periods are eligible for return unless otherwise stated in the applicable promotion terms.

All promotional prices and discounts displayed on the Modnnest website are valid at the time of purchase.

Promotional conditions may vary, and customers should review the relevant terms before completing their purchase.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Products damaged due to improper use or handling;

  • Items missing original packaging or accessories where required;

  • Items returned after the applicable return period.

Return Address

For approved returns, please contact:

Modnnest Customer Service
Email: support@modnnest.com

Company Name: Shanghai yuyuguan information technology co., ltd

Registration Number: 91310110MADTWP384U

Return Address:
Rooms 2301-2303, No.588 _ 2 Longchang Road, Yangpu District, Shanghai (centralized registration place)

Phone: +86 195 4586 6633

Please do not ship any returns to the above address without receiving prior confirmation from our customer service team.

Contact Us

If you have any questions regarding returns, refunds, cancellations, or orders, please contact us:

Brand Name: Modnnest

Company: Shanghai yuyuguan information technology co., ltd

Registration Number: 91310110MADTWP384U

Address:
Rooms 2301-2303, No.588 _ 2 Longchang Road, Yangpu District, Shanghai (centralized registration place)

Phone: +86 195 4586 6633

Email: support@modnnest.com